What to Expect
The journey from initial enquiry through assessment, setup, and ongoing use at home.
A Process Designed Around You
We know that considering FES cycling is a significant decision—both financially and in terms of the commitment involved. That's why we take a careful, step-by-step approach that gives you the information and time you need to make the right choice.
At every stage, you can ask questions, take time to think, or decide not to proceed. There's never any pressure.
The Journey
From first contact to cycling at home
Initial Conversation
We start with a phone call or video chat to understand your situation, answer your questions, and discuss whether FES cycling might be suitable for you. There's no obligation—this is just about sharing information.
- ✓Tell us about your condition and goals
- ✓Ask any questions you have
- ✓Get honest advice about whether to proceed
- ✓Understand approximate costs and timescales
Assessment
If FES cycling seems appropriate, we arrange an assessment. This might be at your home, at a clinic, or sometimes via video. We test how your muscles respond to electrical stimulation and discuss the practical aspects.
- ✓Test muscle response to stimulation
- ✓Assess your physical situation and home environment
- ✓Discuss your goals and expectations
- ✓Recommend the most suitable equipment
Equipment Selection & Quote
Based on your assessment, we recommend a specific system and provide a detailed quote. We explain exactly what's included and answer any questions before you make a decision.
- ✓Tailored equipment recommendation
- ✓Clear, detailed pricing
- ✓No hidden costs
- ✓Time to consider without pressure
Setup & Configuration
Once you decide to proceed, we configure your system specifically for you. This includes setting up the equipment in your home and calibrating the stimulation to your individual muscle response.
- ✓Equipment delivered and installed
- ✓System configured for your specific needs
- ✓Stimulation parameters optimised
- ✓Everything tested and working
Training
We train you (and your carers or family if relevant) until you're confident using the system independently. This isn't a quick handover—we make sure you're truly comfortable before we leave.
- ✓Hands-on practice with the equipment
- ✓Electrode placement guidance
- ✓Programme selection and adjustment
- ✓Troubleshooting common issues
Ongoing Support
Our support doesn't end after setup. We're available for technical help, programme adjustments, and periodic reviews. Many clients stay in touch for years.
- ✓Phone and email support
- ✓Remote programme adjustments where possible
- ✓Periodic reviews as needed
- ✓Service and maintenance
How Long Does It Take?
Every situation is different, but here's a rough guide to typical timescales:
| Stage | Typical Timing |
|---|---|
| Initial conversation to assessment | 1-2 weeks |
| Assessment to quote | Within 1 week |
| Order to delivery | 2-4 weeks (varies by equipment) |
| Setup and training | 1-2 visits, typically half-day each |
Timescales can vary depending on equipment availability, your location, and scheduling. We'll give you realistic estimates for your specific situation.
Ready to Start the Conversation?
The first step is simply getting in touch. Tell us about your situation, and we'll give you honest advice about whether FES cycling might be right for you.